{"id":35778,"date":"2017-07-20T10:20:50","date_gmt":"2017-07-20T10:20:50","guid":{"rendered":"https:\/\/www.biphoo.com\/bipnews\/?p=35778"},"modified":"2017-07-20T10:25:08","modified_gmt":"2017-07-20T10:25:08","slug":"5-ways-get-good-customer-service-airline","status":"publish","type":"post","link":"https:\/\/www.biphoo.com\/bipnews\/lifestyle\/5-ways-get-good-customer-service-airline.html","title":{"rendered":"5 Ways to Get Good Customer Service From an Airline"},"content":{"rendered":"

5 Ways to Get Good Customer Service From an Airline<\/span><\/strong><\/span><\/h2>\n

5 Ways to Get Good Customer Service From an Airline:-Over the weekend, the conservative commentator Ann Coulter posted a series of tweets, each more scathing than the last, criticizing Delta for moving her to a different seat. While her complaints were fairly successful, leading the airline to refund her the extra $30 it cost to sit an a row with extra leg-room, the carrier also labeled her actions inappropriate. The exchange raised questions even for those passengers who aren\u2019t as politically polarizing as Ms. Coulter: What is the most effective way to get good customer service?<\/span><\/p>\n

After all Ms. Coulter\u2019s complaints come amid a growing number of passenger complaints against United States carriers and their employees. Yes, the summer travel season is in full swing, with flights booked to capacity and airline staff stretched thin, but experts say that there are ways to get effective and even friendly service when you take to the skies.<\/span><\/p>\n

Below are five tips on how:<\/span><\/p>\n

Turn to Social Media:<\/strong> Air your grievance to the airline on its Twitter feed, Facebook page or both, but do it in a reasonable manner, says Rick Seaney, the founder of the airline advice site farecompare.com. \u201cDon\u2019t attack the airline because that puts them on the defensive,\u201d he said. So probably no memes mocking them. Instead, Mr. Seaney suggested letting the carrier know that you\u2019re upset and then stating your complaint. When you post your issue on social media, he said, the airline perceives it as their brand being publicly tarnished and generally, they will reach out to you to resolve the matter privately.<\/span><\/h3>\n

Humanize Airline Employees.<\/strong> Customer service consultant and trainer Micah Solomon said that addressing employees by name is an incredibly strong tool to getting good service. If you\u2019re interacting with an employee in person, be sure to also make eye contact and smile; if it\u2019s on the phone, remember their name when they first give it to you, and address them by it throughout your call. \u201cAirline employees are real people and want to be appreciated and respected, and using their name shows them that you do,\u201d Mr. Solomon said. \u201cIn return, they\u2019re more apt to help and respect you.\u201d In his more than decade as a customer service consultant, he said that he has seen instance after instance of customer service agents in a variety of industries going the extra mile to be more helpful when the person they\u2019re assisting addresses them by name.<\/span><\/p>\n

If Possible, Have a Face-to-Face interaction:<\/strong> If you\u2019re at the airport and run into an issue with your flight or with the airline, such as a delayed, canceled or overbooked flight or lost luggage, Mr. Seaney said that it\u2019s best to get it resolved in person. \u201cOn the phone, you\u2019re anonymous to some degree, but you\u2019re more likely to get compassion from an airline employee if you\u2019re looking at him or her,\u201d he said. If you\u2019re at the gate, and the line to talk to an employee is long, he advised finding an employee at a different gate or even exiting security and finding one at the airline\u2019s check-in area, which usually has more staff on hand than at the gate. Or, try Mr. Seaney\u2019s go-to way, and head to the airline\u2019s lounge, usually reserved for premium or frequent fliers, and explain your situation to one of the employees at the reception area. \u201cI do this all the time, even if I don\u2019t have access to the lounge and have never been turned away,\u201d he said.<\/span><\/p>\n

Be Flexible and Offer Solutions:<\/strong> Help airline employees help you, said Mr. Seaney, by giving them some potential solutions for the issue at hand. If your flight is delayed or canceled, for example, ask the person helping you to get you to your destination on a different carrier. Or, ask about the possibility of another flight on your carrier to a different airport which is near where you want to go. \u201cGiven how overwhelmed airline employees are, they\u2019re not necessarily going to proactively think of ways to help you,\u201d Mr. Seaney said. \u201cThey\u2019re more likely to give you what you want if you propose your own resolutions.\u201d<\/span><\/p>\n

On Board, Show a Good Attitude:<\/strong> When you\u2019re actually on the plane, smiling at flight attendants only goes so far, said Mr. Solomon. Showing your niceness, on the other hand, increases your chances of getting friendly service. Be willing to exchange your seat, for example, for the couple who wants to sit together or for the flier with a disability who would benefit from the extra legroom in your bulkhead seat. \u201cThe flight attendants almost always take note of your actions and are helpful the whole flight,\u201d said Mr. Solomon. An anecdote from his recent flight to Nashville, where, funnily enough, he was giving a speech on how to improve customer service- a passenger three rows behind him wanted to sit next to his partner, and Mr. Solomon volunteered to do a seat shuffle with a third passenger in order to make that happen. The result, he said, was a trip with extra attentive service from the on board crew. \u201cThey couldn\u2019t have been more doting,\u201d he said.<\/span><\/p>\n

Source:-https:\/\/www.nytimes.com\/2017\/07\/17\/travel\/airlines-how-to-get-good-customer-service-ann-coulter-delta.html?rref=collection%2Fsectioncollection%2Ftravel&action=click&contentCollection=travel&region=rank&module=package&version=highlights&contentPlacement=9&pgtype=sectionfront<\/span><\/p>\n

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