{"id":24127,"date":"2017-03-10T06:49:38","date_gmt":"2017-03-10T06:49:38","guid":{"rendered":"http:\/\/www.biphoo.com\/bipnews\/?p=24127"},"modified":"2017-03-10T06:49:38","modified_gmt":"2017-03-10T06:49:38","slug":"fcc-probes-why-att-customers-could-not-call-911","status":"publish","type":"post","link":"https:\/\/www.biphoo.com\/bipnews\/technology\/fcc-probes-why-att-customers-could-not-call-911.html","title":{"rendered":"FCC probes why AT&T customers could not call 911"},"content":{"rendered":"

\n\tFCC probes why AT&T customers could not call 911<\/span><\/span><\/strong><\/span>
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\n\tFCC probes why AT&T customers could not call 911:- The U.S. Federal Communications Commission said on Thursday it will investigate why AT&T wireless subscribers in several states could not make emergency 911 calls late Wednesday.<\/span><\/span><\/span>\n<\/p>\n

\n\tThe FCC has previously fined carriers that had 911 outages that it deemed preventable and required steps to prevent further outages.<\/span><\/span><\/span>\n<\/p>\n

\n\tA person briefed on the matter said a software glitch apparently caused the outage, which lasted a few hours and spanned at least 10 states.<\/span><\/span><\/span>\n<\/p>\n

\n\t“Every call to 911 must go through,” FCC Chairman Ajit Pai said in a statement. "I have directed commission staff to track down the root cause of this outage."<\/span><\/span><\/span>\n<\/p>\n

\n\tPai said he spoke to AT&T Chief Executive Officer Randall Stephenson about the matter.<\/span><\/span><\/span>\n<\/p>\n

\n\tAT&T takes its 911 obligations very seriously, said spokesman Mike Balmoris.<\/span><\/span><\/span>\n<\/p>\n

\n\t“We are taking steps to prevent this from happening again and will be sharing additional information with the FCC," Balmoris said.<\/span><\/span><\/span>\n<\/p>\n

\n\tThe National Emergency Number Association, a nonprofit group, said problem shows the need to upgrade technology at 911 centers so calls can be redirected to other regions.<\/span><\/span><\/span>\n<\/p>\n

\n\tSeveral carriers agreed to settlements after an April 2014 outage affected 11 million telephone users.<\/span><\/span><\/span>\n<\/p>\n

\n\tVerizon Communications Inc agreed to a $3.4 million fine after a six-hour 911 outage in April 2014 that affected about 750,000 wireless consumers in nine California counties.<\/span><\/span><\/span>\n<\/p>\n

\n\tCenturyLink Inc agreed to a $16 million settlement in the April 2014 outage and Intrado Communications, a unit of West Corp, agreed to pay a $1.4 million fine.<\/span><\/span><\/span>\n<\/p>\n

\n\tThe FCC said the outages at the carriers in April 2014 resulted in 6,600 missed 911 calls about domestic violence, assault, motor vehicle accidents, a heart attack, an overdose, and an intruder breaking into a residence.<\/span><\/span><\/span>\n<\/p>\n

\n\tThe April 2014 outage was the result of a preventable software coding error at a call management center in Colorado, the FCC said.<\/span><\/span><\/span>\n<\/p>\n

\n\tIn 2015, T Mobile US Inc agreed to a $17.5 million settlement after two 911 service outages nationwide in August 2014. The separate but related outages lasted approximately three hours and affected almost all of T-Mobile's then 50 million customers.<\/span><\/span><\/span>\n<\/p>\n

\n\tSource:- http:\/\/www.reuters.com\/article\/us-at-t-telecoms-fcc-idUSKBN16G2FL<\/span><\/span><\/span><\/p>\n

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